By Jim Knotts, President & CEO
I think most people would accept that an office doesn’t define an organization. People make an organization what it is. While the paint has just dried on the walls in our new San Antonio office, I can’t help but reflect on the deeper significance of what the recent move means for the growth of our organization, the reach of our impact for those we serve, and the manner in which our staff carries out its vital mission with such tremendous dedication on a daily basis.
We’ve been fortunate thanks to the generosity of the American public and very gracious corporate partners and donors to transcend from humble beginnings as a spouse support network shortly after the 9/11 attacks, to a full service nonprofit that received donations from 1,800 individuals, corporations and foundations in 2013. The best part of course, is that our success is directly transferred to those who have worn and still wear the uniform of our country.
Paramount to the success we’ve enjoyed is the sacred trust we hold with donors thanks to a constant focus on carefully managing costs, so that 93 cents of every dollar goes to programs that benefit military families, veterans and wounded warriors. As we studied the need to move from our old office to a bigger space, the numbers told the tale. In just two years, we’ve grown from 33 to 125 staff; we’ve gone from offering no mortgage-free homes to veterans – to receiving more than 400 homes from our bank partners; and last year alone we more than doubled our emergency assistance grants for those military families in times of crisis. We’ve centralized and consolidated our operations in the name of efficiency with the majority of our housing caseworkers and emergency assistance social workers based in San Antonio for redundancy and knowledge sharing, and we’ve been able to increase the number of states we serve through our field offices from 27 to 45, thanks to strong coordination and volunteer support.
So while an office move across town isn’t exactly the stuff of headlines, I couldn’t be more proud of the team at Operation Homefront and what our staff has been able to accomplish in such a very short time. For those of you who know us well – it shouldn’t be surprising that we closed the office door of the old space on a Friday and welcomed everyone to the new office on Monday. It required a team effort to make it seamless, most importantly without skipping a beat for those clients we serve.
If you find yourself in San Antonio, please drop by and see us, we’d love to show you around. Please take note of our new address:
1355 Central Parkway S
San Antonio, TX 78232
Whether you’re a donor, a client, or just follow this blog, thanks for your interest in Operation Homefront and our mission. It’s an honor to lead an organization and a group of people so committed to making a substantive difference in the lives of families who sacrifice so much for all of us. Learn more or find out how you can join us in our mission.